Elevate guest experiences through impeccable personal presentation. This HRDC Hotel Staff Grooming Mastery program equips hospitality teams with industry-specific grooming standards, uniform etiquette, and cultural sensitivity to reflect brand excellence at every touchpoint – from luxury resorts to fast-paced food service.

✔ 5-Star Appearance: Skin/hair/nail care for long shifts

✔ Uniform Excellence: Wrinkle-free fabrics, badge placement, shoe polish

✔ Non-Verbal Magic: Warm eye contact, posture, and gesture training

✔ Scent Strategy: Subtle fragrances that won’t clash with food/guests

✔ HRDC Claimable: Maximize your property’s training budget

By the end of this program, participants will:

1. Execute brand-aligned grooming with checklists for different roles (front desk, F&B, concierge).

2. Adapt standards for diverse cultures (e.g., headscarves, tattoo policies).

3. Troubleshoot common issues (sweat control, makeup longevity during 12-hour shifts).

4. Project approachability and competence through deliberate styling choices.

• Frontline Staff: Front desk, servers, tour guides

• Supervisors: Enforcing standards across teams

• Luxury Properties: Staff interfacing with high-net-worth guests

• New Hires: Accelerating onboarding with visual standards