TIB Consultancy

Speak Their Language: Navigating Generational Differences
Bridge generational gaps in the workplace by decoding the values, communication styles, and motivators of Baby Boomers, Gen X, Millennials, and Gen Z.
HRDC Generational Workplace Training Program

Overview

HRDC Generational Workplace Training

Duration

1 - 2 Day

Maximum Capacity

35 participants

Bridge generational gaps in the workplace by decoding the values, communication styles, and motivators of Baby Boomers, Gen X, Millennials, and Gen Z. This HRDC Generational Workplace Training program provides practical tools to reduce conflict, boost collaboration, and leverage multi-generational strengths.

✔ Generational DNA: Key traits of each cohort (e.g., Boomers’ respect for hierarchy vs. Gen Z’s desire for purpose).

✔ Communication Hacks: Preferred channels (email vs. Slack), feedback styles, and meeting norms.

✔ Motivation Mapping: Tailor rewards (public recognition vs. flexible hours).

✔ Conflict Alchemy: Resolve “OK Boomer” / “Snowflake” tensions with empathy frameworks.

✔ HRDC Claimable: Offset costs via HRD Corp levy.

  1. Identify generational “blind spots” that cause misunderstandings.

  2. Adapt leadership/peer communication for 4x higher engagement.

  3. Design inclusive policies (e.g., hybrid work that satisfies all ages).

  4. Facilitate reverse mentoring between junior/senior staff.

  • Leaders: Managing age-diverse teams effectively.

  • HR Teams: Revamping recruitment/retention strategies.

  • Sales Professionals: Adjusting pitches to different generations.

  • Gen Z/Millennials: Communicating “up” to older decision-makers.

HRDC Generational Workplace Training Program

Bridge generational gaps in the workplace by decoding the values, communication styles, and motivators of Baby Boomers, Gen X, Millennials, and Gen Z.

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Sheryl New is nothing less than impressive! She first began her career as an IT Service Delivery Management in Sunway Berhad where she learned the importance of communication between the IT team and other various business units within the Sunway Berhad Group.

Sheryl decided to move over to the insurance and finance industry as a general insurance agent. Soon, she became the co-founder of her own insurance agency, SNL Risk Management Sdn Bhd.

She always had a passion for the beauty industry, helping individuals feel and look their best by elevating their image. Sheryl quit the insurance industry and started her career as a professional makeup artist. She decided to upskill and applied for a certificate in Professional Image Management.

Through her years as an image consultant, she has worked with over 300 customers and received all great reviews. Her work lies on the foundation that one’s image is highlighting your true innate personality which gives you the power to dream and dare.